I’m curious, but I don’t know what I’m curious about yet.

The most interesting thing about interviewing customers or users — having a conversation with the learner’s mindset — is this […]

Pause and see what you’re curious about. Take away a quote or a recommendation!

I cuddle up with books whenever possible. When I read, I am fascinated, expanded, energised, and clear. Yet, a week […]


Continue to try in the face of failure

Whatever label it goes by, [design thinking] is an approach to problem solving that is distinguished by a few key […]


Deliver happiness to everyone, including ourselves

I thought about how easily we are all brainwash by our society and culture to stop thinking and just assume […]

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Emailing someone 3 desks away

Jason and David enumerate the arguments/benefits of letting the team work remotely, and tackle the common concerns managers have. I […]